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Support Options:

Frequently Asked Questions (FAQ) - Our technical FAQ gives solutions to many common problems. The FAQ can be found here.

Technical Support:

• E-mail: Reach our technical support team for fast, customized support for any Eigenvector Research software product by writing to helpdesk@eigenvector.com

• On-Line Support Request form: You can submit a support question using our On-Line Technical Support form [currently off-line, please check back later].

• FAX: You can also FAX us a question to 509-662-9214. You must include with your question your name, contact information (e-mail address or FAX number) the product you are asking about and your Eigenvector Research username or serial number.

Orders/Invoices Support: To recieve help regarding an order you have placed or want to place, or other information regarding sales, contact our sales team at sales@eigenvector.com

Phone Support: Please note: Except for consulting clients and clients of our extended support program, we do NOT do phone support for PLS_Toolbox or the add-on packages. For information regarding extended support, please contact Eigenvector Research at: orders@eigenvector.com

Eigenvector Research, Inc., 3905 West Eaglerock Drive, Wenatchee, WA 98801
B.M. Wise, bmw@eigenvector.com, Phone: 509.662.9213, Fax: 509.662.9214
N.B. Gallagher, nealg@eigenvector.com, Phone: 509.687.1039